Returns & Refunds
Our promise. We want you to be genuinely happy with your purchase. If something isn't right, we're here to help.
60-day comfort trial. You can return an item within 60 days of delivery if it develops a manufacturing defect under normal use. For items that arrive damaged in transit, incorrect, or incomplete, please contact us within 7 days of delivery.
Cancellations.
- Within 6 hours of ordering (before we begin fulfillment): free cancellation, full refund.
- After 6 hours but before shipment: we can still cancel, but a 10% order-preparation fee may apply.
- After shipment: please use the return process below.
What qualifies for a return.
- Item arrived defective (e.g., broken stitching, missing parts, faulty components)
- Item was damaged in transit
- You received the wrong item or wrong quantity
- A manufacturing defect appears within 60 days under normal use
What isn't eligible.
- Change of mind based on personal preference (firmness, feel, fit)
- Claims based on medical or therapeutic outcomes
- Used personal-care items that can't be resold for hygiene reasons
- Damage caused by misuse or improper care
- Final-sale items (bundles, clearance, or items discounted 50% or more)
Return shipping.
- We cover it for verified defects, wrong items, or transit damage.
- For goodwill exceptions outside this policy, the customer covers return shipping and a 20% handling fee may be deducted.
Non-refundable amounts. Original shipping charges, any shipping-protection fee, express-shipping upgrades and preparation fees are not refundable.
How to start a return. Email with your order number, a short description of the issue, and photos or a short video. Please wait for our written return approval (RMA) before sending anything back.
Refund timing. Once we receive and inspect your return, we'll issue the refund to your original payment method within 5–10 business days. Your bank may need extra time to post it.